Usage

Add community feedback data

1. Sign up with your email address and store your password safely.

2. Log in with your credentials.

3. Prepare the community feedback data in Excel (.xlsx). Exports from KoboToolbox, a mobile data collection software, are natively supported.

• The community feedback dataset must contain a field/column named “feedback message”, which contains the community feedback messages.

1. Select “Create new dataset” and fill in the required details.

2. Select “Add feedback data” and upload your community feedback dataset.

3. Select “View feedback data” and verify that everything looks as expected.

Select or add a coding framework

1. Select “Coding frameworks”.

2. If you want to use a standard coding framework:

• select “Select framework” and choose one from the list.

1. If you want to use a custom coding framework:

• prepare the coding framework in Excel (.xlsx). The template from the IFRC CEA toolkit is natively supported.

• The coding framework must contain three fields/columns named “type”, “category”, and “code”.

• Insert a unique name and select “Upload framework”.

• Verify that everything looks as expected.

1. N.B. Automated analysis is supported for standard coding frameworks, but not for custom ones.

Analyze data

1. Optional: from “Home”, select “Automated analysis” and wait until the analysis is completed.

2. From “Home”, select “Analyze feedback data”.

• Select the most suitable topic/category/code for the message, then “Validate”.

• Repeat until all messages are analyzed.

Download results

1. From “Home”, select “Download feedback data”.